Privacy Policy
PlumbHeat Solutions (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that any personal information you share with us is handled responsibly, transparently and in line with data protection laws. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit our website or use our services.
This policy should be read alongside our Website Terms of Use and Cookie Policy.
Data Controller
For the purposes of the UK General Data Protection Regulation (GDPR), the data controller is:
PlumbHeat Solutions 20 Kingshill Dr, Glasgow G44 4QY, United Kingdom Email: plumbheatsolutions25@gmail.com Phone: 07534513612 Registered in the United Kingdom
Information We Collect
We may collect and process the following categories of personal data:
Enquiry and Contact Form Data
Information you provide when contacting us, requesting a quote or making a service enquiry.
Project and Service Information
Details required to assess, plan and carry out plumbing, heating or bathroom installation work.
Communication Records
Copies of emails, messages, call logs and other correspondence for customer service and record keeping.
Analytics and Technical Data
Anonymised data such as IP address, browser type, device information and browsing behaviour. This may be collected through tools such as Google Analytics and Microsoft Clarity.
Marketing Sign-Ups
If you choose to subscribe to marketing updates, your details will be stored securely. You can unsubscribe at any time.
Payment Information
Payments may be processed by trusted third-party providers. We do not store full card payment details on our systems.
How We Use Your Information
We may use your personal information to:
Respond to enquiries and provide quotes
Manage and deliver plumbing, heating and bathroom installation services
Communicate updates, arrange visits or follow-ups
Improve website performance, usability and security
Send marketing communications (only where consent has been given)
Analyse website usage to improve user experience
We always aim to handle your data lawfully, fairly and transparently.
IP Addresses and Cookies
We may collect limited technical information, including IP addresses and device details, to maintain website performance and security. This may involve the use of:
Google Analytics
Microsoft Clarity
Google reCAPTCHA v3
For details on how cookies are used and how to manage preferences, please refer to our Cookie Policy.
Data Storage and Transfers
Your personal data may be stored or processed outside the UK or EU, depending on the systems and platforms we use. By interacting with our website or services, you consent to these transfers. All data is protected using appropriate safeguards and GDPR-compliant measures.
Sensitive information, such as payment details, is encrypted using SSL or equivalent security technologies.
Sharing Your Information
We may share your data with:
Trusted subcontractors or team members involved in delivering your project
Reputable third-party providers supporting our business operations (e.g., analytics tools, CRM platforms, payment processors, hosting providers)
We do not sell or rent your personal information to third parties.
Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate information
Ask for your data to be deleted
Withdraw consent (where processing is based on consent)
Object to direct marketing
Submit a complaint to the Information Commissioner’s Office (ICO)
Access Requests
If you would like a copy of the information we hold about you, please contact us by email. In certain situations, a small administrative fee (up to £5) may apply.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or internal practices. The most recent version will always appear on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
PlumbHeat Solutions 20 Kingshill Dr, Glasgow G44 4QY, United Kingdom
Email: plumbheatsolutions25@gmail.com
Phone: 07534513612